Operations Manager (Refuse and Recycling)

To manage and monitor the operation of refuse (commercial and domestic) and recycling collections, ensuring compliance with all legislation, regulations, and financial and budgetary parameters. The post holder will ensure that operations meet service goals and key measures detailed within the Waste Services Agreement, and in line with customer expectations. The role requires the post holder to challenge existing practices to improve overall customer service whilst seeking value for money and long-term economic benefits to the business.,

• As a key member of the operations and leadership team, to ensure talent management across waste and recycling operations and ensure effective use of resources in achieving key performance targets.
• Continue to improve and enhance the waste and resource management service and to ensure legislative compliance.
• Ensure that all management software systems are effectively administered and operated to provide timely and accurate periodic management information.
• Provide management support to team members to ensure that management procedures are robustly followed and deliver effective services that offer quality and value for money for the business.
• Drive a culture of continuous improvements through a motivated workforce that reflect the vision and values of the company.
• Develop opportunities to improve the effectiveness of the site, including improvements to refuse and recycling fleet utilisation, with vehicle tracking, scheduling and routing software.
• Relationship building internally and externally (customers, suppliers, employees and BCC), always ensuring that we deliver a great customer experience.
• To ensure that systems and processes are in place to monitor and track customer feedback and queries, so that all are resolved, and appropriate action and/or service improvement is taken.
• Ensure that all services are compliant with Health & Safety, current disposal/handling/transportation legislation and codes of practice and environmental regulations.
• Delivering to the objectives and vision of the company and ensuring that communications and messaging are consistent throughout the organisation.
• Preparation of annual budgets, ensuring that services are delivered within budget and all financial targets are met.
  
  Five years' management experience in a senior position
• Strong leadership skills and business acumen
• Experience of employee engagement and change management programmes
• Proven experience in delivering services and achieving key results
  
  About Bristol Waste Company:
What we do is important - we're here to keep Bristol, and beyond, clean, and safe. We do this for our city's residents, workers, visitors, and businesses. Our work helps deliver Bristol's sustainability targets in partnership with the council. Bristol Waste's commercial operation, where we serve businesses and organisations across the region, is also growing. Our ambition is to provide good quality, value for money services, and we continue to deliver a social value impact worth more than £30 million every year. We want people who share our values and want to work with us to drive our business forward.


• Annual leave package of 25 days plus 8 bank holidays.
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health, including a BUPA Employee Assistance Programme that provides support covering Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
• Because we value our colleagues, we want to recruit more employees just like them, which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition 'Stand Out Award' and long service awards. To celebrate our colleagues wherever they are on their journey with us, we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.
Everyone belongs: At Bristol Waste everyone belongs - we are proud of being a truly inclusive organisation. We give fair and equal consideration to all applications. We encourage and welcome applications from people of all ages, genders ethnicities, nationalities, disabilities, religions or beliefs and of neuro divergence. Important note on applying:
• Please apply as soon as possible and before 23:59 on the closing date. Sometimes we close vacancies early if we receive a high number of quality applications.
• Due to the high volume of interest, we won't be able to receive late applications and we are currently unable to respond to all who apply.
• If you haven't heard from us within three weeks of the closing date, it unfortunately means you won't be invited to interview on this occasion.