Operations Officer - Parking

At Maidstone Borough Council, Parking Services are responsible for the management of off-street car parks, on-street parking controls and the enforcement of parking legalisation within Maidstone and Swale. As an Operations Officer, you will be at the heart of this, providing administrative and operational support to the diverse environment of the parking service dealing with a variety of duties., The Council is looking for a full time, permanent Operations Officer to join our team working in partnership between Maidstone and Swale, but primarily based in Maidstone House. It is essential that you have a valid full clean driving licence and a flexible approach to your duties as priorities may vary from day to day. In addition, you will need to demonstrate good customer care skills as the role requires you to deal with customer enquiries whilst maintaining professionalism and diplomacy in sometimes difficult circumstances.

You will have a good level of education with particular emphasis on English and Maths, and proven experience in Word/Excel software.

You will have excellent communication and customer service skills, and a full clean driving licence.

Ideally you will also have experience of working in the parking industry or experience of working within an operational environment., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

Our Offer:
A range of benefits including:

• Highly flexible hybrid working opportunities


• 7am to 7pm flexi time to suit personal circumstances for most roles


• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.


• Additional 3 days leave given to enable a close down of the offices between Christmas and New year.


• Free parking


• Range of flexible working opportunities to accommodate people's home/work life balance including compressed hours, 9-day fortnight, part time.


• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities


• Employee Assistance Programme which provides confidential & independent information and access to counsellors


• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.


• Life Assurance - three times your annual salary (for members of the LGPS)


• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work


• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.


• Annual flu vaccine


• Cycle to work scheme


• Staff benefits discounts on leisure, eating out, holidays and shopping


• Excellent learning and career opportunities for committed individuals


• A professional fee payment, if required for the role