Operations and Performance Manager

An exciting opportunity to join the newly developed One Coventry Integrated Team (OCIT) as an operations and performance manager, concentrating on all Urgent Emergency Care (UEC) elements of the integrated service has arisen.

OCIT comprises of 3 Local Integrated Teams (LITs) geographically based across the city. Local Integrated Teams (LITs) as part of the Improving Lives programme delivers integrated care that supports people in Coventry with urgent need ensure that the people in Coventry receive care in the community for as long as possible and only access care when necessary.

The Operations and performance manager role will lead on all Urgent Emergency Care (UEC) elements of OCIT including crisis response, consultant led pathways and clinical triage., 1. Work with the OCIT Lead and Local Integrated Team (LIT) managers to ensure clear communication and robust operational implementation of policy, business objectives and agreed targets across the Urgent Emergency Care (UEC) elements of OCIT.
2. Support the OCIT and LIT managers with the operational management of services and supporting continuous service improvement.
3. Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement plans for UEC.
4. Responsible for assigned budgets e.g. UEC clinicians and Patient Flow Coordinator.
5. Implement HR and governance strategies and policies within relevant services to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
6. Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity including domiciliary visits and ad hoc clinics
7. Responsible for the management of staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.