Operations Service Manager

The Mid Yorkshire Teaching NHS Trust is seeking to appoint an experienced and dedicated Operations Service Manager to join our Division of Infrastructure.

If you are highly motivated and are looking for a challenging and rewarding role where you will provide support for the Facilities Operations Manager as well as line manage operations staff and their teams in maintaining an outstanding service to the Trust as detailed in the main duties of the job, then we would encourage you to apply for this position.

Whilst the post is based at the Dewsbury and District Hospital site, the post holder will be required to spend 2 days at Dewsbury District Hospital and Pinderfields General Hospital and 1 day at Pontefract General Infirmary.

The working hours for this role is hours per week, Mon - Fri, -, The post holder will provide support for the Facilities Operations Manager and variousservices ensuringthat the associatedteams achieve the appropriate agreed outcomes and conforms to all agreedpractices, policies, and procedures.

You will leadspecific aspects of the strategic development of Patient Environment functionand Facilities Operations functions to ensure that the service delivers therequired complete outcomes across the Trust.

You will act asstrategic lead to various services including chairing meetings, updating Trustpolicies and procedures, completing business cases, supporting with thecontract tender process, to an action plan to be achieved on time and to therequired standards.

Service budgetholder and Recruitment lead for various service under structure. Managing theperformance of the operational managers within the post holders agreed workarea.

The postholder must have a highly specialised knowledge across the number of differentservice functions on a range of complex, sensitive procedures and practicerelating to the range of patient environment services.

To deputise, where required, forother Facilities Managers or the Senior Facilities Managers, while attendingthe daily Trust operational tactical bed meeting in line with the rota whenrequired.,

• The operations service Manager must recognise and promote a safe working environment which adheres to Health and Safety Regulations and Trust Policies and Procedures.


• Resolving operational issues as they arise, analysing facts and situations to make appropriate judgements in non-routine situations to ensure the efficient running of the department within broad operational guidelines.


• Through regular day to day contact, the operations service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards.


• Attend and contribute to a range of Trust wide initiatives and advisory meetings as required Clinical waste and dangerous goods meeting, Sickness Management & Recruitment.


• Contribute to the review and implementation of Hydrogen Peroxide Vapour (HPV) Specialist cleans requiring an in-depth knowledge of NHS National Cleaning Standards and a sound understanding of health and safety and patient management.


• The Operations Service Manager will assist the Facilities Operations Manager with designated Facilities Management contracts including the pest control Services, Task Management service and clinical waste contract and other such contracts should they arise.


• Assist the Facilities Operations Manager with the implementation, monitoring and evaluation of new technology initiatives.


• Assist and delegate for the Facilities Operations Manager when required.


• The Operations Service Manager will be required to act as chair to recruitment and selection panels.


• Through regular day to day contact, the Operations Service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards.


• Assist Facilities Operations Manager in maintaining a range of key performance indicators including staff appraisals and mandatory and job specific training.


• The day to day management of HPV Team, Pest Control, Window Cleaning and assist the Clinical waste manager and Helpdesk Manager with the day to day operations of their respective teams.


• To manage and motivate operations team staff in the delivery of multi-functional front of house service.


• To carry out initial investigations and first response to official complaints, grievances and disciplinaries, keeping the Facilities Operations Manager informed.


• To maintain records in relation to Operations services ensuring a robust audit trail.


• To complete meetings as part of the Trust sickness policy, supporting Health and wellbeing and referring to relevant departments to support staff welfare.


• To assist in the development of local operating policies and procedures in own area of
  
  Smart appearance


• Flexible approach to work


• Ability to liaise at all levels to problem solve daily service issues


Other

Essential

Physically fit to undertake the full range of duties.

Desirable

Access to a vehicle with the ability to drive

Knowledge and Awareness

Essential

• An understanding of Health and Safety Issues and legislation.


• An understanding of the principles of Infection Prevention and Control.


Desirable

• Knowledge of NHS. Standards of Cleanliness.


• Knowledge of HTM 07 / 01.


Skills & Abilities

Essential

• Ability to manage a team.


• Effective written and communication skills.


• Ability to prioritise a demanding workload to achieve key targets.


• Ability to prioritise a demanding workload to achieve key targets.


Desirable

Budget Management.

Qualifications

Essential

• Recognised Management degree or demonstrable relevant experience.


• Knowledge in Facilities and Support services.


Desirable

• Institute of Learning Management or equivalent qualification.


• Advanced Food Hygiene Qualification or be prepared to study for this qualification.


Experience

Essential

• Experience in delivering a multi-functional front of house service.


• Experience in developing and delivering training.


• IT based monitoring systems.


Desirable

• Knowledge of Task Management systems.


• Knowledge of Hydrogen Peroxide Vapour Process.


• Knowledge of Pest Control Services
  
  We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).


Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.

We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need.

As ethnic minority groups, members of theLGBTQ+ community, and people with a disability / neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups.

We have policies and procedures to ensure allapplicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.

We have a clear vision and you could be part of this! Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.

The Trust has an ongoing commitment to the development of all staff, an excellent pension scheme, 27 days annual leave (increasing in service) plus 8 bank holidays and a wide range of benefits and high street discounts.