Operations Solutions Lead (DIR)

We are seeking a Solution Lead to manage and deliver the firm's aggressive process improvement strategy. Working across various lines of business and in close partnership with both Technology and the COO organization, the individual will be responsible for pushing Transformation through the organization via thoughtful design, managing implementation and measuring and tracking benefits., Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Implement Lean and /or Six Sigma methods to design and implement process efficiencies.


• Understand and translate root cause analysis of Operational Risk and look to solve issues through process re-engineering.


• Understanding of and adherence to regulatory related improvements.


• Provide direction and oversight to project teams to design and implement solutions that meet applicable business requirements. Measure process improvement benefits after changes are implemented.


• Develop and execute improvement action plans.


• Develop tracking tools and measures to support Continuous Improvement initiatives.


• Develops business case justification for projects and initiatives. Leverage resources and share best practices across all teams.


• Establish and drive productivity and process improvement pipelines across the firm.


• Benchmark performance across teams to identify areas of opportunity and share best practice. Partner with Enterprise Excellence and Technology Organization as an ambassador of firm capabilities.


• Challenge the status quo to find ways to optimize performance to deliver results. Build a PI/ CI culture across the organization. Fill in as acting Program Director when applicable.


Core Competencies:

• Strategic Thinking -Plans and makes both long-term and day-to-day decisions within the framework of the organization's strategic intent. Understands the factors influencing strategy (e.g. core competence, customers, competition, market trends, external threats, organizational strengths and limitations), recognizes broad implications of issues, and adapts strategy to changing conditions.


• Leadership - Positively changes opinions and actions of others in a desired direction by providing peers and subordinates with vision and inspiration and mobilizing them to fulfil it. Encourages subordinates to adapt positively to change, engage in worthwhile objectives, dace, define and solve problems. Inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, and displays passion and optimism. Gives appropriate recognition to others, accepts feedback from others, presents information in a persuasive manner, and clarifies information in order to gain understanding and buy-in.


• Develop Relationships - builds and maintains relationships that incorporate cooperation, trust, and respect by devoting the appropriate time and energy to facilitate partnership and growth. Relates to others while building credibility and rapport, communicates in an honest and straightforward manner and maintains networks.


• Project Management - Coordinates projects by developing project plans, communicating changes and progress, completing projects on time and budget, and managing project team activities.


• Attention to Detail - Completes work in a thorough and complete manner, provides detailed information and tracks details at all times.


• Active Communications (Verbal, Written, Listening Skills) - clearly expresses ideas, information and concerns both verbally and in written format in both positive and negative situations. Demonstrates group presentation skills, presents information and numerical data effectively and actively participates in meetings.


• Diligence - perseveres in accomplishing tasks or objectives and maintains a sense of urgency about getting results.


• Innovation - displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and effectively presents ideas and information.


• Organizing & Planning - Plans, organizes and effectively manages to maximize efficiency and productivity. Sets goals and objectives, prioritizes and plans work activities, identifies specific action steps and resources, anticipates problems and develops contingency plans.


• Problem Solving & Decision Making -Able to identify problems, solve them, and show good judgement by isolating causes from symptoms, gathering information from a variety of sources, compiling information and solutions, involving others as appropriate, readily committing to action, and making decisions that reflect sound judgement in a timely manner. Able to identify and choose between multiple options, work well in group problem solving situations, understand consequences of potential decisions, and support and explain reasoning for decisions.
  
  Citigroup is a global financial services firm that offers a wide range of financial products and services to individuals, businesses, governments and institutions. We strive to create the best solutions for our clients by working as one, collaborative team in over 160 countries and jurisdictions.


Citi is changing and as part of that the Optimization and Enablement team within SMBIC Operations is at the forefront of using market leading techniques and practices to deliver our agenda. An exciting opportunity has become available to help drive a key capability that will empower our change agenda.

By joining Citi you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure


• A discretional annual performance related bonus


• Private medical insurance packages to suit your personal circumstances


• Employee Assistance Program


• Pension Plan


• Paid Parental Leave


• Special discounts for employees, family, and friends


• Access to an array of learning and development resources


Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.