Operations Supervisor

My clients a family run firm in Norwich are looking for an Operations Supervisor to join their busy and highly successful friendly team

  The Role

*Answering calls from prospective customers

* Responding to e mails from prospective clients

* Confirming details to customers for weddings and events – liaising with venues

* Confirming and assigning details to drivers for wedding and events and school runs.  Confirming details to passenger assistants about weekly runs.

* Taking payment details and processing transactions

* Converting sales leads from phone calls or face to face into bookings

* Ensure wedding cars are dressed correctly with the required ribbons, bows, drinks and any other item as detailed on the booking forms.

* Ensure all cars are taxed, insured and MOT’d and have the relevant up to date plates.

* Ensuring all vehicles carry safety equipment required to comply with council standards.

* Updating spread sheets for working hours, bookings and invoicing

* Processing of contracts for weddings and events, emailing confirmation to clients and collecting money

* Email marketing to prospective and active customers 

* Chasing up older enquires to convert into bookings/offer viewings.

* Accompany prospective customer on viewings

* Filing as required

* Dealing with vehicle defect sheets and updating mechanical sheets so mechanic can carry out repairs.

* Ordering parts for vehicles

* Ensure running sheets are always up to date on a daily basis.

* Diary management

* Weekly planning/organising of specific refreshments for weddings

* Courtesy calls to all customers after bookings have been completed

* Collating Drivers time sheets

* Planning and assisting at wedding shows

* Building relationships with event managers, drivers, PA’s and customers

* Ensure all necessary records are completed for audit purposes

* Stock control of office items and site items

* Hold a BDC licence and be prepared to step in and drive if required (we will organise the training/licence)

* Being on call (manning the mobile from home) if drivers are out working nights.

* Alternate weekends are required in peak season to see drivers out from the yard – last check on vehicles.

* Organising team meetings with cleaning mechanical and office staff to make sure we are all aware of weekly requirements.

* Valeting cars if needs must – they do have designated valeter but on occasions rolling sleeves up!

* Ensuring we work to guidelines issues by Norfolk County Council for school runs.

* Maintaining records for each child on our transport and updating accordingly

* Carrying out 8 week checks on driver's licences and recording.

Salary £24,000 - £28,000 dependant on experience

To discuss this opportinity further please call Danny Moloney on or e mail dmoloney@cpl.uk.com