Operations Supervisor

Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.

Main Responsibilities:

Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.

Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.

People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.

Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.

Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.

Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.

Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.

Supervisory experience with strong operational management skills.

Demonstrates Arriva's Values

Proficient in Health and Safety

First Aid certification (or willingness to obtain)

Strong coaching and communication skills

Customer-focused with effective IT skills

Influencing and decision-making abilities

Industry knowledge (PCV/HGV)

Team player with resilience and flexibility

Experience working with Trade Unions

This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.