Operations Support Manager

Through our third party partners you'll ensure we deliver brilliant services in a cost efficient way. For the defined product sets, you will:

• Responsible for monitoring the customer experience and operational performance of reverse logistics partner(s) in UK & Ireland.


• Understanding the numbers behind our operations, be able to use them to tell a story (the "what" and the "so what"), and come up with ideas to improve.


• Build strong relationships and collaborate with the wider supply chain and customer services teams to identify opportunities and create a feedback loop to drive change.


• Responsible for ensuring customer returns are processed in the most cost efficient way, maximising value realised from the products and supporting a circular economy.


• Responsible for delivering the best customer experience for in and out of warranty repairs, and recovering costs from suppliers or customers as appropriate.


• Responsible for maximising the value of end of life and beyond economical repair items through recycling and running auctions.


• Responsible for invoice authorisation, PO management and delivery of efficiencies in the reverse logistics supply chain.


• Working collaboratively with members of the supply chain team who work across UK and Ireland (for example warehouse and transport teams).


• Supporting Sky Zero within reverse logistics, helping us measure our carbon footprint and drive changes to reduce it in line with our 2030 commitment.
  
  Strong analytical and data interpretation skills; able to analyse large volumes of data in Excel, and translate data into actionable plans.


• A natural self starter who can work autonomously, but collaborate with teams across the business.


• Able to demonstrate supplier relationship management skills, and / or proven ability to deliver stretching KPIs and objectives.


• Logical - able to understand complex processes but simplify them for communication to non-reverse logistics teams.


• Strong prioritisation and time management skills.


• Good communicator in verbal and written forms


• Experience of managing costs and budgets would be advantageous.


• Any prior experience in reverse logistics, electronics / telecommunications or fast-paced environments would be advantageous.


• demonstrable ability to analyse and summarise data is a pre-requisite which will be subject to test as part of the recruitment process.
  
  Sky is Europe's leading entertainment company and serves over 22 million customers across five countries. Our business in the UK and Ireland has come a long way since starting out as a satellite broadcaster in 1989 and we're not stopping there. We're home to award-winning teams for everything from Customer Service to Marketing, from Technology to Finance, meaning there's plenty of opportunity for you, no matter what your career goals.
  
  As a valued employee of Sky, you'll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme, private health care and a share save scheme. There's a great range of other benefits which fit around your needs too., Sky Q, for the TV you love all in one place


• A generous pension package


• Private healthcare


• Discounted mobile and broadband


Where you'll work:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon