Operations Systems Analyst

As part of the candidate's role and responsibilities they will support the business in further enhancing, developing and proving first class training on our business intelligence tools across the region. Participate in the planning, development, design, engineering, integration and testing of our airport operational systems, both existing and new start up locations. As part of our operational digitalisation strategy work with the regional support functions and airline customers in going digital by removing paperwork flight files but also improving internally how we capture all additional revenue services. Project managing the PDA replacement & integration programme and explore possibilities of using AI to continuously improve, drive efficiencies in engagement standards during aircraft turnarounds.

The Operations System Analyst will work in close collaboration with the European IT & Operational teams in the rollout, training, upskilling, integration and continuous development of RSMS, MARs, KRONOS, Read & Sign and Telematics. The successful candidate will be required to effectively manage and liaise with multiple stakeholders.

What you will be doing

• Provide regional support in the accuracy and integration of our data analytics through business intelligence


• Become our SME and project lead when integrating operational system


• Manage and deliver our European digital strategy with our key airline partners and airport authorities


• Oversee the PDA Replacement & Integration Programme, including but not limited to the implementation of MDM solutions, 3^rd party supplier management, procurement and lifecycle management.


• Look at new IT and digital innovative means to drive continuous improvement (for example AI)


• Work in close collaboration with the European IT & Operational Teams, providing support on RSMS, MARs, M-RSMS, KRONOS, Read & Sign.


Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.


• A minimum of 7 years operational experience either within Ground Handling or Cargo


• A subject matter expert and at least 3 years hands on experience in Operational Systems such as RSMS & MARs


• Detailed knowledge of how RSMS & MARs works, including all its functionalities with the ability to deliver expert advice and guidance across the region.


• Significant experience and exposure to the MA IT & Operational Systems Set-up and ways of working


• Able to work independently, with minimal supervision