Operations Technical Coordinator

This is an operational data role that requires solid technical knowledge and skills in relation to systems and processes to provide expertise on the resolution of systems, data and complex service queries., You will play a key role in the full lifecycle of a qualification; from product and assessment build in our systems, through to results and certification. You will ensure all results are delivered on time, contributing to our collective success for all qualifications, with a focus on high stake series in autumn, spring and summer. An Operations Technical Coordinator, you will be supporting the successful flow of data between systems e.g., our e-assessment platform, marking systems, grading engine, SAP and customer facing portals. You will also be ensuring data integrity across our systems by identifying issues through middleware to ensure learner results are delivered correctly and on time. During peak periods, such as our key exam and results seasons, colleagues are expected to provide additional support, which may include overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate a commitment to our collective success and adapt to the needs of the business. Occasional travel may be required to attend meetings or workshops at other office locations. Our Centre Operations team is now located from our Wakefield hub, and all our team administrators are office based. Our office is conveniently located, with the Snow Hill retail park within a short walking distance, and excellent public transport links.

It is essential that you have a good technical understanding of systems for data integration and data processing as well as a sound understanding of applications such as Microsoft Lists, Excel, Word and PowerPoint and have the ability to work competently with data from multiple sources., In this Operational role, you will need to have a blend of coordination and project management skills, with a solid technical understanding of systems for data, integration and data processing whilst being competent in working with data qualitatively from multiple sources. You will be able to plan, organise and prioritise you own work whilst building relationships effectively with both internal and external stakeholders. Please ensure you read the attached role profile in full, inclusive of the working arrangements and positive working behaviours we expect from all our colleagues. Our ideal candidate will have:

• Broad understanding of standard applications (Excel, Word, PowerPoint, MS Forms, MS Lists, Power Automate, Visio and Jira) and a willingness to learn how to reduce manual administration processes through integration and/or automation.
• Knowledge of data protection and confidentiality requirements related to sensitive commercial and personal data (learner and associate data).
• Continuous improvement skills, with the knack to identify opportunities and make recommendations for improvements.
• Good communication skills and problem-solving skills
• Critical thinking skills with a focus on producing high quality outputs.
• A positive can-do attitude with a drive to succeed.
Additionally, you will need to be comfortable working to deadlines and delivering to our Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

This is a permanent, full-time opportunity which is office based at our Wakefield hub with a standard Monday to Friday schedule totalling 35 hours per week. We shortlist on an ongoing basis and may close the advert early. To avoid disappointment please submit your application as soon as possible. This appointment will be made on merit. We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your