Ophthalmology Eye Clinic Reception Administrator

The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times.

The post will involve a combination of patient contact (face to face and on the telephone), consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department.

Reliability, flexibility and a good team spirit are essential to the role.

This role is for the Eye Clinic Reception role Thursday and Friday 8am-4 : 30pm, plus Front of House Reception on a Saturday morning 8am-1pm.

Main duties of the job

• Predominantly working on Eye Clinic Reception prepping and ordering notes.


• Following up on patients who did not attend their appointments.


• Booking in patients and checking demographics.


• To liaise with nursing staff, consultants, and other colleagues.


• Varied day to day tasks.
  
  Good standard of English to GCSE (9-4 or A-C) or equivalent RSA / OCR level 3 or equivalent knowledge and skills


Desirable

Computer literate with good keyboard skills

Experience

Essential

• Ability to work on own or as part of a team


• Experience of working within customer service


Skills

Essential

• Ability to remain calm and confident


• Organisational skills


• Ability to work in a busy environment


• Ability to meet deadlines
  
  As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together


Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer :

• Development opportunities, both professional and leadership development


• On-going support from recruitment to when you join our team and beyond.


• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes


Key Facts :

• We see on average 4810 OP appointments a day.


• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.


• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.


• Our hospitals admit an average of 195 emergency patients daily.


• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.


• We are one of only 7 Trusts nationally with more than 50 operating theatres.


• We carry out more than 140 elective procedures each working day.


• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.