Ops & Network Readiness Analyst

The Operational Excellence & Readiness team are responsible for operational change management, performance insights and network readiness across the Visa Direct Account & Wallet products. This role will report to the Head of Operational Excellence & Readiness and be responsible for ensuring fast, efficient and accurate management of the network change process and the support successful change adoption across the business for change initiatives. This position requires an experienced analyst with demonstratable change management experience to conduct the following day to day activities:

• Managing the network change process to ensure readiness across multiple functions, including migrations and offboarding
• Assessing business readiness for new and changing network, client and product features (e.g. monitoring and alerting, training, etc.)
• Supporting key stakeholders with scoping business change, including operational requirements
• Managing training and communication to ensure successful implementation of change initiatives
• Managing network expansion and feature growth communications to regional teams
• Assessing the readiness of functional teams to accept new and changing products/services into BAU through creation of Operational Acceptance Criteria (OAC)
• Enabling and supporting functional teams to operationalise change (e.g. update to process documentation, training etc.)
• Supporting in assessing business change opportunities and involved in go/no-go decisions
  
  Must be a self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritise and multi-task under pressing deadlines.
• Ability to work under pressure, both in terms of deliverable deadlines, but also in terms of communication with managers and stakeholders under difficult situations and deadlines.
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures.
• PMO / Business Analyst experience to triage and coordinate delivery across multiple functions. Prince2 / PMP qualification preferable.
• Ability to apply understanding of systems and processes coupled with analytical ability to solve complex problems involving interfaces between various systems and operational teams.
• Ability to communicate technical concepts in a clear and precise fashion to both technical and non-technical audiences.
• Experience evaluating readiness to adopt change and providing the necessary support to ensure all teams successfully and smoothly adopt change.
• Excellent interpersonal skills, strong communication and professionalism with expectation of being able to build relationships across the business and at all levels of seniority
• Independent and hands-on worker who takes ownership and who is able of operating with minimal supervision and who can use initiative in a constructive and positive way.
• Demonstrated good working knowledge of Microsoft Office suite, particularly PowerPoint, Visio, Excel and Word are essential.
• Experience in payments or fintech organisations strongly preferred
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.Qualifications Basic Qualifications 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in. By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you'll have an opportunity to shape the payments experience globally. Being part of Visa, the world's leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network. Individuality fuels our brand and our global team - we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone. If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you. You're an individual. We're the team for you. Together, let's transform the way the world pays., Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You'll fit right in. Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays. Think you know us? Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive. Individuality fuels our brand and our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering. So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness. Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account processing capability of Visa Direct. By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you'll be part of an exciting payment solution, helping to shape the payments experience globally. If you think you could support Visa as a Readiness Analyst, we want to hear from you - together, let's make Visa a great place to work.