Optical Assistant

To assist in the operation of the store to achieve sales targets through driving KPIs and the delivery of excellent customer service, and to be a valuable part of a successful retail team., Principal accountabilities

• Explore customer needs thoroughly, and approach customers to offer assistance


• Understand visual perception and basic visual defects


• Understand the different types of hearing loss and the impact of it


• Analyse prescriptions accurately, and dispense single vision, multifocal and high index lenses accordingly


• Ensure spectacle collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately if possible


• Book and change customer appointments on the in-store computer systems


• Operate the till effectively and accurately


• Understand and apply NHS practices and procedures


• Achieve excellent Maze scores through positive customer responses


• Ensure customer needs are met at every opportunity


• Provide confident and effective frame selection and styling choices


• Provide professional collections that create a positive lasting impression


• Carry out all basic till transactions and customer paperwork correctly


• Understand and follow NHS guidelines at all times


• Effectively inform customers about all Specsavers products and offers


• Effectively deal with customer concerns and queries including in relation to multifocal lenses and hearing devices


• To accurately describe the term presbyopia and describe the different ways it can be treat-ed


• Resolve any visual problems that customers have with new glasses


• Carry out basic maintenance checks for hearing devices


• Deliver complex dispensing and advanced problem solving


• Recognise abnormal ocular conditions


• Dispense complex prescriptions including ability to demonstrate how to calculate edge thickness for a variety of frames and lenses, including plus and minus prescriptions and oblique cyls and lenticular lenses


• Actively demonstrate a number of ways to help control costs in your store


• Meet and exceed all personal and team goals


• Be an ambassador for the Specsavers brand at all times
  
  Experience of operating in the retail sector


• A high standard of spoken and written English


• A high level of interpersonal skills with the ability to build working relationships with a wide range of people


• Effective communication skills, both written and verbal


• Strong customer service focus


• Organisation skills


Desirable skills include

• Knowledge of optical/audiology operations and products, Optical: 1 year (preferred)
  
  Job Types: Full-time, Permanent


Pay: £22,150.00 per year

Benefits:

• Employee discount


• Enhanced maternity leave


• Referral programme


• Sick pay


• Store discount


Schedule:

• 8 hour shift


• Day shift


Supplemental pay types:

• Bonus scheme