Optical Assistant Manager - Orchard Town Center

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. (At other brands, you might see similar roles called Optical Assistant Manager.) In this role, youll use your professional skill set and product expertise to create incredible experiences for customers. Whether youre helping longtime Warby Parker fans or first-time wearers, youll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how theyre made.) Acting as both a coach and team player, youll lead your stores Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner whos able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on!
What youll do:
Optical duties

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees engagement and job satisfaction
Support general store systems, inventory databases, and business operations

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) whos been in a management position for 2+ years
A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
Passionate about the eyewear and retail industries
A clear and effective communicatoryou can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And weve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, weve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, were there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Someone who takes your work very seriously, but not yourself
Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
And more (just ask!), Warby Parker anticipates filling this position by January 21, 2025. We encourage interested candidates to apply through our Careers website.Warby Parker, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.Pay Range$27-$30.75 USDIf you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act