Optical Support Team Leader

As the Optical Support team lead, you will be managing a team of 4 Optical Support Specialist who will be responsible for managing their accounts and providing support to our internal stakeholders. You will also have your own Optical Accounts and you will be acting as the main contact between planning, logistics and the customer, and will be responsible for managing the open portfolio.

You will ensure that your team meets their objectives, champion our new Values within the team, and support and develop your team members.

AREAS OF RESPONSIBILITES AND RELATED ACTIVITIES

• Manage a team, identify development opportunities, and co-ordinate workload


• Take ownership of tasks and projects to ensure timely completion


• Provide support to your designated accounts for any queries and order support


• Provide internal stakeholders with comprehensive reports, strategic activity planning, and essential information


• Support your team in resolving and reporting technical and access issues


• Support with recruitment


• Manage performance, annual leave, and sickness


• Work closely with Account and Key Account managers to maximise stakeholder value


• Identify opportunities for improvement and simplification of tasks


• Manage orders from order entry to delivery to the client's designated place


• Liaise with other internal and external teams to ensure orders and shipments can be delivered on time and to client specifications


• Ensure customer data is kept updated and teams are notified of changes to details/processes


• Attend events or meetings with clients to support the business in the office or abroad


• Work as part of the Operations team to support your team members and colleagues


• Report and action any account/order discrepancies, e.g. discounts, credits, missing products


NETWORK OF INTERACTION

Internal:

• Commercial Team


• Operations team


• Credit Control


• Group Logistics and Transportation


• Group Planning Team


• Business Analyst Team


External:

• Clients


• Carriers
  
  Intermediate to Advanced Excel skills


• Excellent written and spoken communication skills


• Works well as part of a team and is willing to help their colleagues


• Excellent interpersonal skills


• Account management experience


• Able to take initiative and be accountable


• Is well organised and able to manage their own time


• Adapts well to change


• Intermediate Word and PowerPoint skills


Desirable:

• SAP knowledge


• Project management experience


CANDIDATE PROFILE

The ideal candidate for this position is someone who can take ownership of their team's scope of work and ensure the team operates smoothly. This individual is dedicated to consistently enhancing processes, improving workflows, and developing their team members.

Adaptability is a key trait for this candidate. They should not only thrive in an environment of change but also possess the ability to guide their team through transitions. They are also champions of our organization's new values, continuously promoting and embodying these in their daily interactions.

The ideal candidate is capable of building and maintaining positive relationships with both internal and external stakeholders. This person is skilled in communication as is able to articulate ideas clearly and actively listen; always ensuring that all parties are aligned and working towards common goals.

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.