Options Coordinator (PT-2 days a week)

Taylor Wimpey is continually striving to develop our customer experience throughout their journey to become a home owner. Part of this is ensuring we are exceeding expectations around visibility of their home during the build process and access to our product choices. We want to provide our customers with easy access to these options.

The Options Coordinator will be responsible for managing all customer options in the Business Unit. The will set up the Options Online system to process orders for new developments, coordinate with Sales Executives to ensure customer options are ordered at the correct stage, and liaise with local suppliers and contractors to ensure customer options are fitted correctly and to the highest possible standard. The role also includes regular contact and communication with the Options department in Head Office for national guidance and updates.

What you will do:

• Works with the National Options Manager to ensure that the Options range within the Business Unit meets with customer need and expectation across a range of demographic locations and customer profiles.


• Conducts a regular review of market trends, customer needs and the competitor upgrade offering making recommendations to ensure our Options proposition is competitive - strong, compelling, distinctive, and differentiated.


• Conducts research with customers who have completed to understand needs and identify opportunities to improve or extend the proposition.


• Applies the National tiered specification to each site, monitoring and driving compliance, ensuring it is appropriate to the demographic profile specific to each development.


• Works with BU (Business Unit) Sales and Commercial functions to ensure pricing is competitive and aligned to the National pricing strategy and revenues, margins and volumes across all categories are maximised.


• Generates regular reporting monitoring the use of Optional upgrades as an incentive, makes recommendation for improvement in range, volume by category, revenue, and margin.


• Works with the National Options Manager to support the trials, launch of new products, and facilitates briefing and training to Business Unit Sales teams.


• Drives Business Unit compliance to standard range and supports submission of the dispensation and approvals process where alternative products are required.


• Facilitates regular communication within the Business Unit to ensure sales teams have the knowledge, marketing material, tools and skills including Sales Information Centre selection and display to effectively sell Options upgrades.


• Liaise with local suppliers and contractors to ensure customer options are fitted correctly and finished to a high standard


• Input to and maintain Options Online system within Business Unit and conducts new site set-up on Options Online., The type of checks made will depend on the role in question but may include any or all the following


• Criminal records (DBS);


• Credit reference


• DVLA


The purpose of such checks will be to assess your suitability for the role. If it subsequently transpires that you have given incorrect, false or misleading information, your application will not be taken further., As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
To all employment agencies


• Strong stakeholder management


• Good organisation and planning


• Excellent attention to detail when dealing with large quantities of data


• Good understanding of products and pricing


• Technically competent on IT systems


• Previous experience or knowledge of the house building industry, To be successful in this role you must be able to prove eligibility to work in the UK and hold a full UK drivers licence.
  
  If you are successful at interview and the Company considers making an offer of employment, you may be asked to give your consent to the following pre-employment check[s] being undertaken by our third-party provider, Experian (or any other appropriate third-party provider that the Company chooses to engage).
  
  Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.


Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits work perfectly with our culture where you feel valued as a member of a successful team.

We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person.
The benefits we offer
Agile Working
Healthcare
House purchase discounts
Competitive Pension
Employee share ownership
Time off for charity work
Disability Confident