Oracle Senior Functional Support Analyst

BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Oracle Senior Functional Support Analyst Customer: DHL Supply Chain Grade: RCS K Contract Type: Full Time (Permanent) Location: Remote (UKI) - Regular travel to Milton Keynes Join our dynamic team as we embark on a global program to migrate all countries and users from R12 to Oracle Fusion Cloud ERP Finance. We are currently seeking a talented Oracle Senior Finance Applications Functional Support expert with a strong background in Oracle Financials (AP, AR, CM, FA & GL) and Procurement. This role offers an exciting opportunity to contribute to system Functional configuration management and issue resolution. Come be a part of this transformative journey and make a real impact in our organization! If this sounds like a team, you'd like to join ... keep reading. The key responsibilities for an Oracle Senior Functional Support Analyst are:

• Primary point of contact with Oracle financial users to record, resolve and escalate issues (financial/procurement functional) within global Oracle Financial systems whilst at the same time adhering to agreed service level agreements, working in an efficient and effective manner.
• Working as part of a globally distributed team supporting users in circa. 50 countries.
• Oracle Fusion Cloud ERP Finance and E-Business Suite (EBS) R12 (v12.2.9, v12.2.5 & v12.1.3).
• ServiceNow ITSM
• Communicate with users and 3^rd party vendors to resolve issues effectively and efficiently with the Oracle Financial systems.
• Communicating with users regarding issue tickets/system changes/downtime.
• Continually working towards service improvements and efficiencies.
• Resolution of Level 1/2/3 Oracle Finance issue tickets as per SLA.
• Following System Administration procedures and protocols.
• Full life cycle management of allocated Oracle projects.
• Problem solving and solution provider within areas of expertise.
• Creation and the adhering to all relevant procedures / processes.
• Knowledge sharing and support of your peers.
• Keep up to date with the specialist knowledge of all Oracle modules for current and future developments within the Oracle Software suite.
You won't find another job like the one you'll find with DHL Supply Chain. Now here's what we need from you;
• 5+ years knowledge and experience, primarily in the Functional Support for Oracle Fusion Cloud ERP Financials and Procurement, but also EBS R12 (v12.2.9; v12.2.5 & v12.1.3) Financials and Procurement
• Highly experienced in call to ticket resolution utilising a helpdesk ITSM escalation platform - ServiceNow.
• Experience with Oracle SQL
• Extensive working experience within a customer facing business IT support environment.
• Experience of working under pressure to strict deadlines and prioritising workload
• Working collaboratively as part of a globally distributed high performing support team
• Outstanding organisational skills, in particular communicating and monitoring key issues through full life cycle.
• Outstanding communication skills and the ability to do so at all levels, both internally and externally with users, stakeholders, and vendors.
• Working in a highly pressured environment and the ability to prioritise in such.
• Highly competent analytical skills with the ability to identify and resolve a range of problems
• Highly competent in the use of MS Office suite/Outlook.
• Committed to your on-going personal development
• Adaptable & flexible person
• Advanced problem-solving skills
• Ability to influence people at all levels of the business
• Motivated and enthusiastic
• Dedicated to providing a quality service
• Ability to work on own initiative
• Ability to remain focused under pressure to meet deadlines
• Confident individual and also a team player
• Able to keep to procedures and attention to detail
• Able to resolve problems through effective liaison with users, colleagues, support partners and 3^rd party vendors
• Assertive with good interpersonal skills
Desirable
• Professionally recognised Oracle examinations / qualifications
• Experienced or qualified in management/financial accounting theories. AAT/ACCA/CIMA, any stage a plus.
What you'll need to do next? If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application. We will ensure that all our resourcing movements are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organization


• 5+ years knowledge and experience, primarily in the Functional Support for Oracle Fusion Cloud ERP Financials and Procurement, but also EBS R12 (v12.2.9; v12.2.5 & v12.1.3) Financials and Procurement
• Highly experienced in call to ticket resolution utilising a helpdesk ITSM escalation platform - ServiceNow.
• Experience with Oracle SQL
• Extensive working experience within a customer facing business IT support environment.
• Experience of working under pressure to strict deadlines and prioritising workload
• Working collaboratively as part of a globally distributed high performing support team
• Outstanding organisational skills, in particular communicating and monitoring key issues through full life cycle.
• Outstanding communication skills and the ability to do so at all levels, both internally and externally with users, stakeholders, and vendors.
• Working in a highly pressured environment and the ability to prioritise in such.
• Highly competent analytical skills with the ability to identify and resolve a range of problems
• Highly competent in the use of MS Office suite/Outlook.
• Committed to your on-going personal development
• Adaptable & flexible person
• Advanced problem-solving skills
• Ability to influence people at all levels of the business
• Motivated and enthusiastic
• Dedicated to providing a quality service
• Ability to work on own initiative
• Ability to remain focused under pressure to meet deadlines
• Confident individual and also a team player
• Able to keep to procedures and attention to detail
• Able to resolve problems through effective liaison with users, colleagues, support partners and 3^rd party vendors
• Assertive with good interpersonal skills
Desirable
• Professionally recognised Oracle examinations / qualifications
• Experienced or qualified in management/financial accounting theories. AAT/ACCA/CIMA, any stage a plus.