ORDER PROCESSING OPERATIVE - Tues-Sat

Salary Not Specified

EssilorLuxottica, Thornbury, South Gloucestershire

Full time
Permanent
Onsite working

Posted 1 week ago, 7 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 113bf9efa82c4391839e63f434b227ef

EssilorLuxottica

Full Job Description

To work within the defined roles of the Order Processing and Support in a way that provides the maximum levels of efficiency in order processing, whilst maintaining excellent levels of care and attention to orders submitted by Independent ECPs. This role will operate a Tuesday to Saturday 8am-4pm working pattern. The key activites performed by this role are:

+ Order Processing + Outsource + Contract Review + Expediting orders + Report Monitoring,
Sort new orders into frame types and stock / RX
Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
Contract review and assess all orders and returns for processing
Ensure all Tess scanners are calibrated daily and maintained to good working order
Using Tess scanners, scan new orders, return order frames and paperwork for order entry
Monitoring of the dept. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
Order package frames from suppliers, logging details and monitoring receipt
To process all manual credits using AS400 and Salesforce tool
To confirm the fax or manual order via AS400
To retrieve paperwork and interrogate ordering process
To enter new orders on the ordering system
To generally assist with administrative duties as directed by the CRM Management team
To respond and action all expeditor cases raised by CRM teams on Salesforce
To liase with members of the customer service team to prioritise jobs through the factory and to report on potential delays, To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.
To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are meant.
To bring to the attention of the business hazards, risks, concerns, accidents or near misses.
Comply with any local PPE requirements., To work in line with in line with Environmental & energy policies.
To ensure visitors / contractors / external providers meet relevant environmental procedures while on site.
To bring to the attention of the business environmental hazards, risks and concerns.
Customer Service Centre Team
Order Processing and Support team
CRM Management teams
Production Department Management and Team
Quality Department and Team
Sales and Marketing teams as appropriate
Returns Department
BDM & RBM's

Customer focused
Excellent PC and administration skill
Good communication skills - confident
Ability to work as part of a multi-disciplined team
Previous Experience of having worked in a Customer services environment.
Ability to work in a fast paced Enviroment
Attention to detail
Previous knowledge of working alongside or in a manufacturing environment
Understanding of optical principles
Optical glazing experience preferred, GCSE level or equivalent standard of education, Drive for results: Able to follow documented processes accurately
Essilor principles: Integrity & trust
Interpersonal savvy: Able to make and maintain positive working relationships
Personal learning: Flexible approach to work tasks
Customer focus: Attention to detail & Problem solving ability