Order to Cash Supervisor

Position: Order to Cash Supervisor Contract Type: Permanent / full-time Location: Slough (hybrid working available - minimum 3 days office based) Why choose DHL eCommerce UK? Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4^th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more! About the role: Supporting OTC Manager for setting day to day operational objectives for a team of professionals to execute Credit & Collections / Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears in line with internal and external policies and standards, regulations and compliance requirements

• To support the OTC Manager daily for the following:
• Responsible for setting day to day operational objectives for a team of professionals to execute Credit and Collections and Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments and accurate recording of transactions, minimize losses and economic collection of arrears
• Support the team to ensure delivery of service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations
• Ensure accurate assessment of credit applications, follow-up of outstanding debts according to established collection target
• Assist in monitoring the status of individual credit accounts to quickly identify and address problem debts
• Resolve issues outside of normal process such as difficult customers, bad debt issues, special rate calculations, etc.
• Resolve critical customer issues escalated by team members
• Identify opportunities for service improvements that will deliver higher quality and/or lower cost
• Support implementation of processes such as verification of customer credit approval, etc.
• Assist the team to assess and reject or authorize application, and establish appropriate repayment terms to minimize credit risk in accordance with company standards
• Conduct Accounts Receivable age analysis and reporting
• Follow up with reminder letters and emails to customers to track process claims for outstanding accounts
The ideal candidate will have:
• Bachelor's Degree or equivalent experience/qualification
• 5+ years experience (logistics experience desirable)
• Ability to present complex information in a clear & impactful way
• Strong leadership skills with ability to improve engagement via alignment to company culture & values
What about career development? We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK. What will you need to do next? If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV Our approach to Diversity and Inclusion As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day. We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. #LI-eUK


• Bachelor's Degree or equivalent experience/qualification
• 5+ years experience (logistics experience desirable)
• Ability to present complex information in a clear & impactful way
• Strong leadership skills with ability to improve engagement via alignment to company culture & values
  
  Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4^th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!