Orthoptic Administrative Assistant

This post is for internal candidates to South Tees Trust. If you are not currently working within the trust your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for and Administrative Assistant/PA within the Orthoptic/Ophthalmology department, South Tees Hospitals NHS Foundation Trust.

The post will be primarily based at Low Grange Health Village with the requirement to attend each week at James Cook University Hospital and potential to visit off-site clinics at University Hospital North Tees and Friarage Hospital.

The post holder will act as an administrative assistant to the Orthoptic team, including Orthoptists and Orthoptic Support Workers., The post holder will act as an administrative assistant to the Orthoptic Departmental staff and will be an active member of the multi-disciplinary team (MDT) by supporting the qualified Orthoptists and Orthoptic Support Workers to provide an efficient and effective service within the framework of clinical governance.

The post holder will be responsible for providing effective administration support to the service, managing new case appointments, using Choose and Book, and supporting with ensuring Orthoptic patients have follow-up appointments.

The post holder will be responsible for answering telephone queries, both internal and external, relating to Orthoptic patient queries and ensure that answer phone messages are documented and dealt with in a reasonable timescale using excellent communication.

The post holder has a personal responsibility and duty of care to patients/service users; they are expected to comply fully with all Trust policies and protocols, including those related to patient safety. They must also promote dignity, privacy, and respect, to support with the delivery of compassionate, safe, high-quality patient care.

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.