Out of Hospital Administrator

The Out of Hospital team provides administrative support to patients that are registered to both community gynaecology and chronic pain/chronic fatigue syndrome/ME services. The successful candidate will join an established team of administrators supporting a range of duties that include appointment booking, clinic outcomes, telephone calls tasks and email enquiries. The successful candidate will be required to:

• Provide day to day effective and efficient administration support.
• Be able to work to deadlines and prioritise workload
• Maintain a high level of confidentiality
• Talk to patients/clients in a positive and friendly manner and deal with their queries
• Deal with administrative duties in a timely and efficient manner, Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
• Accurate data entry and processing using SystmOne and other databases
• Flexibility in approach to work tasks, able to prioritise a busy workload
  
  Able to establish and maintain positive relationships with colleagues, patients, and contractors
• Excellent verbal and written communication skills
• Be flexible and adaptable to changing requirements of the service
  
  We offer a comprehensive package which includes:
• NHS Pension 2015 Scheme (subject to eligibility)
• Alternative government-based scheme (subject to eligibility)
• Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
• Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
• Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
• Working in a multi-disciplinary team with support from a wide variety of professionals
• A flexible approach to a work-life balance
• Cycle to work scheme (subject to eligibility)
• Access to Blue Light Card scheme
• All staff events and conferences
• Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
• Free parking across many sites
• Personalised induction into the company and job role