Out of Hours Shift Supervisor

The Hywel Dda University Health Board provides access to urgent primary care when daytime GP services are closed. The times of operation are 18:15-08:00, Monday to Friday and 24 hours at weekends and bank holidays., As a Shift Supervisor you will be responsible for the day-to-day supervision of the Out of Hours Service, which is made up of Clinicians, Drivers, Receptionists, Call handlers and Health Care Support Workers.

The role is key to promoting patient safety through monitoring of Out of Hours activity and managing cases that have been passed from the 111 service. Communication with the clinical team is essential to facilitate efficient service delivery. On call leadership is available and can be contacted to escalate areas of risk or performance issues.

The post holder will ensure the safe transmission of patient information from 111 to the clinicians in the OOH Service.

Post holders commit to working as part of a regular four week rolling rota. This rota incorporates a full variety of shifts throughout the Out of Hour operational time.

The Out of Hours service is seeking an enthusiastic and dynamic person to join the established team of Shift Supervisors. The role will be based at Withybush Hospital in the Out of Hours Call Centre.

Previous experience is not essential as full training and mentorship will be provided., The ability to speak Welsh is desirable for this post; English or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:o Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;o Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;o 48 general practices (four of which are managed practices), 47 dental practices (including three