Out Of Hours - Ticketing Executive

To ensure that tickets are issued accurately and on a timely basis. To action schedule changes quickly and efficiently., Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues, Ensure that all Q's are checked at the end of the day to ensure that all tickets have been issued. Ensure that tickets are issued within deadlines Ensure that all re-issues are completed within deadlines. Ensure that auto tickets are running on a regular basis Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met. Monitor ticket match fail and ensure that it is kept up to date. Assist with the BSP Ticket Audit Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes. Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes. Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.Assist with airline refund and ensure they are processed within set guidelines. Investigate any ADM's received and ensure that if required they are disputed with the airlines. Ensure that E-tracker refunds are kept up to date and processed from the reports Assist the reservations team with any fare queries if required and liaise with scripting company Assist with releasing fares into Amadeus/Galileo Monitor and take action to address any discrepancies on the TINS report Deal with fare queries from online partners and ensure that fares are released correctly into GDS.Complete rebooking of flights, hotels and transfers when needed. Out of hours support when required on a Rota basis or to cover sickness. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

• Excellent Fares and Ticketing Knowledge
• Excellent GDS knowledge of Amadeus/GAL/Worldspan
• Good communication skills
• Good attention to detail
• Strong customer focus
• Good organisational skills
  
  JTA Travel Group was established in 1972 in the West Midlands, and is one of the leading Tour operators and travel providers in the UK. We pride ourselves on the reliability, knowledge and innovation we offer our Agents.
As partners of the world's leading airlines, hoteliers and cruise lines we can offer competitive prices across all of our holidays and cruises. Our highly skilled and knowledgeable Reservations teams and Cruise experts offer first hand knowledge and advice to every enquiry. Our fully bookable website, www.jtatravel.co.uk uses leading technology and make booking holidays as easy as possible.