Outbound Customer Service Advisor

Salary not available. View on company website.

Ventrica, Prittlewell, Southend-on-Sea

Posted today, 16 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: f410a7820ef24d2c8dab5a4d5287da46

Outbound Calling : Contact volunteers to verify completion of their DBS and ID checks.
Data Management : Use a database to track volunteer progress and update records accurately.
Customer Service Excellence : Deliver a positive experience with clear communication, empathy, and professionalism while supporting volunteers.
Team Collaboration : Work closely with colleagues to reach targets and ensure all volunteers are contacted efficiently.

Previous experience in customer service or a similar role is preferred.
Comfortable with outbound calling.
Confident telephone manner.
Ability to work independently as well as part of a team.
Attention to detail and the ability to accurately input data.
Excellent communicator, both written and verbal, along with great listening skills.
Highly resilient with a calm disposition and able to demonstrate an empathetic approach to quickly forge a strong rapport with every customer.