Outbound Customer Support Apprentice

As an outbound customer support apprentice, you will learn about commercial gas and electricity, types of supply trading and fluctuations in the market place. You will learn this role in stages with the support of your team. As this is a sales role, you will be able to earn commission dependent on your level of success and determination. What will the apprentice be doing? There is a dedicated training team in place to support and nurture you forward to progress continuously striving for your success. Duties include but not limited to: You will learn about the markets, forecasts, trading and systems Contacting existing clients regarding their current commercial utilities Manage customer enquiries and issues Keep accurate computer records You will learn the processes of fact finding In the meantime, you will progress to a commercial energy specialist What training will the apprentice take and what qualification will the apprentice get at the end? Customer Service Practitioner Level 2 Apprenticeship Standard Blended on/off the job training and location to be confirmed End Point Assessment Functional skills in maths and English if required What is the expected career progression after this apprenticeship? Upon successful completion of the apprenticeship, the right candidate could progress to a team leader role. Annual wage £13,000 a year £13,000 - £18,000 dependent on dedication and determination. Working week Monday - Friday, 9.00am - 5.00pm. Half an hour lunch break. Total hours per week: 35 hours a week

Desired skills and personal qualities Communication skills IT skills Customer care skills Hard Working Confident Qualifications GCSE or equivalent English (Grade 9-4 (A

• -C)) desirable
GCSE or equivalent Maths (Grade 9-4 (A
• -C)) desirable