Outpatient Appointments Administrator

We have an exciting opportunity for an Outpatient Appointments Administrator to join the administrative team of The Somerset Community Pain Management Service which supports adults living with long-term pain. The post holder will demonstrate a level of adaptability and a flexible approach to work. They must be passionate about high quality patient care, committed to team work and able to work to a high standard of accuracy. Effective communication is essential. The ideal candidate will have previous NHS and outpatient experience. They will be expected to prioritise their own workload daily. This role is part time at 30 hours per week. Working days and hours to be discussed at interview but can be flexible, providing between Monday to Friday The role will be a hybrid work model of remote and occasional office working at Dene Barton Community Hospital in Taunton. Occasional meeting attendance may be required in other areas of the county., The successful candidate will provide outpatient and administrative support to the multidisciplinary team ensuring appointments for the service are dealt with efficiently and within timescale. They will assist with a variety of tasks including booking and monitoring of outpatient appointments, management of patient referrals, waiting list validation, clinic utilisation and quality customer care. There will also be the occasional need to cross-cover administrative tasks in times of absence., Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Qualifications Essential

• As a minimum GCSEs in English Language and Maths or functional skills
Experience Essential
• Experience of dealing with patients / customers
• Evidence of prioritising workloads / good time management
• Proven experience of working well as part of a team
Desirable
• Experience of working in a healthcare setting / previous experience of NHS administration processes
• Minimum 1 year office experience within last 5 years
• Experience of high volume contacts with patients / customers using the telephone
Additional Criteria Essential
• IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
• Must be able to communicate in English Language, both written and verbally appropriate
• Excellent communication skills, able to communicate effectively at all levels
• Ability to maintain good quality professional relationships even when dealing with contentious matters
• Polite and professional at all times
• Ability to multi task
• Willing to take steps to ensure the patient has a smooth pathway
• Maintain a smart and professional appearance at all times
• Ability to organise own time
Desirable
• Knowledge of medical terminology
• Working knowledge of in-house hospital systems
  
  As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan there is truly something for everyone!