Outpatient Booking Clerk

To provide a quality outpatient booking service for patients accessing services in The Cove. The postholder will be responsible for ensuring that both new and follow up appointments are processed in a timely, efficient and accurate manner and that clinics are booked in line with service requirements and national guidelines., Using PAS and E-Referrals systems to book outpatient appointments and manage allocated clinic bookings within the agreed booking window for each speciality. To provide the patient with the most appropriate appointment, having taken into account their individual needs and circumstances, as well as waiting times and Referral to Treatment targets.To ensure patient confidentiality is maintained at all times, in accordance with Trust policy.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.