Outpatient Booking Co-ordinator

You will be expected to support the delivery of a comprehensive and effective administrative service to support the efficient running of the Ophthalmology Booking Team.

You will be required to work as part of a team, communicating effectively and courteously with a wide range of internal / external personnel.

The main duties of this job are outpatient appointment booking. This will continue to evolve as the department develops to meet corporate objectives and NHS targets.

You will manage referrals from the national E Referrals system and send for clinical triage.

Manage generic email account and action accordingly.

To gain a robust knowledge of relevant Trust IT systems to include PAS, E Referrals, Galaxy , Maxims and E3.

You will assist in the maintenance of worklists on the national E Referrals system.

To ensure patient confidentiality is maintained at all times in line with Trust policy.

We are looking to appoint a motivated person to work within the busy Ophthalmology admin team at Royal Cornwall Hospital, Truro.

Outpatient Booking provides a focal point for outpatient appointments within the Eye Unit and would be responsible for booking outpatient appointments.

The Booking Clerk will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, E-Referrals and Microsoft Word. Full training will be given on IT systems.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.