Outpatient Clerk

An exciting opportunity has arisen to join the Outpatient Team at Sheffield Children's NHS Foundation Trust. As part of our Patient Access Team, you will play a crucial role in ensuring our patients are supported with attending appointments., Contact families to discuss upcoming appointments.

Offer support for patients and their families to attend outpatient appointments.

Coordinate and book any additional support, including transport arrangements.

Contribute to the high-quality provision of a professional clerical service for Outpatient Clinics, supporting patients, families, and colleagues.

Ensure that appointments are scheduled in accordance with the Trust's outpatient waiting time standards and the Trust's Patient Access Policy.

Deliver work that meets the required quality and quantity standards, achieving Trust and departmental key performance indicators and deadlines.

Provide cover for colleagues during absences to ensure continuity of service.

We are looking for individuals who demonstrate excellent communication and teamwork skills. You should be compassionate, accountable, and dedicated to treating all colleagues, patients, and service users with respect.

A commitment to excellence, along with a strong alignment with the Trust's values, including equality, diversity, and inclusion, is essential.

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
1. Outstanding Patient Care
2. Brilliant Place to work
3. Leaders in Children's Health

We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.