Outpatient Clerk | Dorset HealthCare University NHS Foundation Trust

This is an exciting opportunity to work as part of a small friendly team undertaking reception and administrative duties for both the Outpatient and Minor Injuries departments.

If you have good customer service, communication and administrative skills and are flexible in your approach we would love to hear from you.

We work together as a team to assist and support services users, with in a professional and compassionate manner.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

To act as a first point of contact on the telephone or face to face, for patients, carers, visitors and other healthcare and service professionals, providing a positive and responsive point of contact on behalf of the Trust.

To operate the telephone system and direct calls to relevant staff members, also deal with enquiries efficiently, taking accurate messages and disseminating them to the relevant person.

The post will require the utilisation of good clerical, organisational, communication and interpersonal skills.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.