Outpatient Clinic Coordinator - Brent Cross

Moorfields Eye Hospital invites applications for the role of Outpatient Clinic Coordinator. You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.

Reception duties include meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data., o To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at MEH Brent Cross.o To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.o To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.o To ensure adherence to the Trust's Access Policy at all times.o To collate and prepare hospital medical records for patients' appointments.o To work as part of a large administrative team and provide cross cover as and when required.o To actively reduce the number of hospital appointments not attended by calling patients to remind them about their appointment at agreed timescales.

You must have good interpersonal skills, a polite and courteous manner, and a professional attitude. You must have effective verbal and written communication skills and enjoy working as part of a team. You must be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are good computer skills, although training will be provided on all in-house systems.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer

o Opportunity to join the NHS Pension Schemeo Free 24/7 independent counselling serviceo Learning and development opportunitieso Easy and quick transport linkso A range of attractive benefits and discountso Access to Blue Light Card and other NHS Discount Schemeso Free Pilates classeso Full support and training to develop your skillso Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.