Outpatient Clinic Coordinator - Glaucoma | Moorfields Eye Hospital NHS Foundation Trust

As a Clinic Coordinator you will be responsible for supporting your Manager in ensuring that our service patients needs are met through delivery of high - quality care., Working as Clinic Coordinator you will be responsible to provide excellent and professional service to our patients and colleagues.

You will be responsible to provide high standard reception service and general support to designated outpatient clinics, providing effective clinic management, reducing over-booking and ensuring clinic capacity is fully utilised at all times.

You will be working as part of a wider Glaucoma administrative team and provide cross-cover as and when required.

You will be responsible to meet key performance indicators (KPIs) set for the outpatient service.

To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.

To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road.

To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trust's Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required.

To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.

You will have the ability to work independently as well as part of a multi-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients. You will manage designated clinics in line with agreed clinic profiles, being the first point of contact for patients within the clinic area.

We are looking for motivated, enthusiastic staff who possess good interpersonal skills, a polite and courteous manner and will adhere to the trust values of caring, organised, excellent and inclusive.

To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.

To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road.

To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

· Salary including High-Cost Area Supplement

· Opportunity to join the NHS Pension Scheme

· Free 24/7 independent counselling service

· Learning and development opportunities

· Easy and quick transport links

· A range of attractive benefits and discounts

· Access to Blue Light Card and other NHS Discount Schemes

· Free Pilates classes

· Full support and training to develop your skills

· Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.