Outpatient Clinic Coordinator - Medical Retina

To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.

To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road.

To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trust's Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required.

To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.

We are looking to recruit 2 dynamic and enthusiastic clinic co coordinator, the successful candidate will have worked in a similar role within the NHS and have a proven track record of delivering successful outcomes in a fast-paced environment, including converting enquiries into outpatient appointments

You will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.

Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research and education. We are true pioneers in the fight to cure blindness. Every year we treat more than 750,000 patients at City Road in central London and at 30 satellites, and, in partnership with the UCL Institute of Ophthalmology, we lead one of the most impactful ophthalmic research programmes in the world. We train many of the leading eye care clinicians in the UK and internationally, and have a global reputation for quality and professionalism in ophthalmic care. In addition, Moorfields operates two commercial businesses whose profits support our NHS work: Moorfields Private and Moorfields UAE.