Outpatient Clinic Receptionist / Call Centre Clerk

We are looking for Call Centre/Receptionists to join our busy Outpatients Team.

The role on offer is:-

Full time posts Mon-Fri 08.30 - 17.00 with a 1 hour break

We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy environment both face to face in a clinic setting or over the telephone in the call-center.

To provide a courteous reception service to patients and clinicians in line with office procedures or manage all calls presented to the Outpatient Appointment line relating to outpatient appointments

We offer a full training programme and potential further career progression.

Main duties of the job

To provide a prompt and professional call-center or clinic reception service to patients in line with office procedures, contributing to the overall efficient and effective running of the outpatient appointment function.

To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.

To manage all calls presented to the Outpatient Appointment line relating to outpatient appointments including Choose and Book dealing with all issues that arise and agreeing a suitable outcome ensuring both systems iPM and Choose and Book are updated to ensure quality data, ensuring that new patients are offered patient choice and seen within clinical priority guidelines and national waiting times standards.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.