Outpatient Coordinator

To provide a comprehensive administrative service to the Outpatient Department. To participate in creating a welcoming and friendly environment for women and their partners in the Maternity Care Centre, Day Assessment Unit and Antenatal Clinic., 1. Support staff by undertaking administration duties in the Maternity Care Centre, Day Assessment Unit and Antenatal clinic

2. Welcome women, birthing people to the department, check personal details are correct, escort to a room, as advised by the midwife.

3. Respond to all queries ensuring confidentiality is maintained.

4. Ensure telephone calls are responded to in a kind and compassionate manner.

5. Refer all telephone calls in relation to clinical matters to the midwife.

6. Assist in co-ordinating the booking of bank midwives where appropriate.

7. Liaise with other department/wards as appropriate.

8. Review incoming correspondence and take action as agreed with the co-ordinating midwife.

9. Ensure patients records, (both computerized and paper copies), are available and maintained throughout the patients care experience including filing when required.

10. Responsible for recording Admission, Discharge and Transfer into data system in a timely manner.

The Maternity Care centre and Day Assessment Unit is a dedicated Outpatient department which has a strong team spirit and work ethic. We are a growing team with high standards and are proud of the care we give to women and their families. We look forward to welcoming new members to our friendly team.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients firstTeamwork We will work togetherAmbition We will aspire to provide the best serviceRespect We will act with integrity