Outpatient Coordinator

1. Support staff by undertaking administration duties in the Maternity Care Centre, Day Assessment Unit and Antenatal clinic
2. Welcome women, birthing people to the department, check personal details are correct, escort to a room, as advised by the midwife.
3. Respond to all queries ensuring confidentiality is maintained.
4. Ensure telephone calls are responded to in a kind and compassionate manner.
5. Refer all telephone calls in relation to clinical matters to the midwife.
6. Assist in co-ordinating the booking of bank midwives where appropriate.
7. Liaise with other department/wards as appropriate.
8. Review incoming correspondence and take action as agreed with the co-ordinating midwife.
9. Ensure patients records, (both computerized and paper copies), are available and maintained throughout the patients care experience including filing when required.
10. Responsible for recording Admission, Discharge and Transfer into data system in a timely manner.

Working for our organisation
The Maternity Care centre and Day Assessment Unit is a dedicated Outpatient department which has a strong team spirit and work ethic. We are a growing team with high standards and are proud of the care we give to women and their families. We look forward to welcoming new members to our friendly team.
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity, To provide a comprehensive administration service to support staff and to improve the patient journey. Please see main duties as outlined above
11. Complete and keep up to date any daily administrative tasks and the communication board/diary
12. Order non-stock items and stationery as required
13. Monitor inboxes for Out of Area referrals, re-direct as necessary.
14. Complete printing orders/photocopying as required
15. Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife
16. Report and complete works request book for all maintenance and repairs and expedite where necessary.
1. Maintain and organise reception areas
2. Keep patient information stocked to appropriate levels
3. Collate statistics when required by senior midwife
4. Keep a log of equipment and send to biomed when servicing is required
Patient Client Care
5. This role does not have a significant patient care component. Post holder is expected to deal with patients in a polite and helpful manner, ensuring confidentiality, should the need arise.
Thank you for expressing interest in this role. For further employer guidance, please review the attached supplementary applicant information.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements. Not all roles in the Trust are eligible for sponsorship.
Eligibility for this role requires:
+ Current right to work in the UK, subject to verification.
+ Qualification of the eligibility sponsorship criteria
From 4 April 2024, UK immigration policy changes has increased minimum salary levels for skilled workers. For further information visit the UK Visas and Immigration website (Opens in a new tab).
Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.
Candidates are responsible for covering the cost of their own DBS check if required: £18 for a Standard DBS check, recoverable from the first pay, or £38 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement. Apprentices are exempt from DBS payment.
We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.
Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.