Outpatient Failsafe Supervisor

Imperial College Healthcare NHS, City of Westminster

Outpatient Failsafe Supervisor

Salary not available. View on company website.

Imperial College Healthcare NHS, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 28 Jan | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d39c9b34223e47aebe9b3c6c1f4fa573

Full Job Description

Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Effective supervision and support of all activities within the outpatient offices. This includes the day-to-day supervision of the failsafe team to ensure a comprehensive and efficient Trust wide booking service for patients referred to ophthalmology.
+ To train the failsafe teams to ensure appropriate knowledge, bookings and clinic management.
+ To provide the best possible customer service to external and internal customers.
+ To ensure that requests for outpatient appointments are processed and appointments booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the main Trust Patient Administration System and any other systems, data bases or logs as required.
+ To liaise with GP's, patients and all clerical and clinical staff on any day-to-day queries regarding outpatients.
+ Responsible for daily, weekly and monthly Key Performance Indicators for the outpatients department.
+ To ensure knowledge of all long waiter patients and their pathways., + To maintain effective communication channels with all members of the multi-disciplinary team.
+ To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
+ To be responsible for liaising with patients, clerical staff, GP's and clinicians to respond to any day-to-day queries regarding hospital outpatient appointments escalating issues as necessary to managers.

Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

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