Outpatient Pharmacy Dispensing Assistant

The Pharmacy Dispensing Assistant plays a key role in ensuring efficient and high quality customer experience is maintained. Qualified to NVQ2 in Pharmacy Services (or equivalent) or working towards this qualification. Duties include: Making sales of OTC and pharmacy only medicines to patients and customers along with associated advice. Stock management
including: receipt, storage, date checking and stock house-keeping. Assembly of prescribed items, through to counselling patients on the use of medication. Opportunity to complete Pharmacy technician course., We're Hiring - FULL TIME (40 hours per week) Pharmacy Dispensing Assistant
We have a vacancy for this exciting new venture, and are looking to recruit a Pharmacy Dispensing Assistant. Whether dispensing medication, providing pharmacy services, recommending products and making sales, you will be providing personalised solutions to help people lead healthier lives - this is work with real purpose. You would be expected to help develop and drive forward services to meet the needs of our patients, staff and the local community.
Please note that this post does not fall under NHS Agenda for Change as Whittington Pharmacy is a Community Interest Company, Dispensing
+ Prepare labels using the pharmacy computer system (JAC) and correctly assemble prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
+ To make simple dilutions as determined by the pharmacist.
+ Organise the timely supply of out of stock medication to patients.
+ Communicate any delays in supply to the appropriate person. .
+ Counsel patients on the use of their dispensed medications, offering advice and answering any queries they may have. Refer any queries to a pharmacist when appropriate.
Ordering and Stock Management:
+ Receive deliveries from suppliers and manufacturers.
+ Check delivery for accuracy against paperwork.
+ Query discrepancies and damaged stock with supplier/senior staff member.
+ Securely store stock into the allocated areas ensuring rotation of stock.
+ Ensure stock is accurately loaded into the robot.
+ Enter products onto the Pharmacy computer system.
+ Query computer stock level discrepancies with a senior member of staff.
+ File paperwork and keep relevant documentation.
+ Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
+ Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
+ To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
+ Order stock from suppliers and manufacturers in accordance with the ordering procedures and order of delegation/financial instructions.
Customer Service and Communication:
+ Engender a "customer first" culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
+ To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
+ Receive prescriptions/orders and process on to the pharmacy prescription tracking system ensuring accurate data entry.
+ Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
+ To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
+ To select and recommend suitable products and provide advice on their correct use.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation

Medical services have been delivered on the Whittington Hospital site for over 500 years. On 1st April 2011, Whittington Health was launched as a new Integrated Care Organisation (ICO) comprising The Whittington Hospital NHS Trust, NHS Islington and NHS Haringey. The Whittington and the community health services in Islington and Haringey are award winning organisations, delivering acute and community based health services to a population of 443,000 people.
The organisation is the biggest employer in the area, with over 4,500 staff; delivering healthcare not only on the acute hospital site which has 420 beds, but also from a variety of other community based health centres and through visits to patients homes across the boroughs to address the health needs of the local population. Whittington Health also works with other health, social care and voluntary sector partners to support patients and service users from their initial appointment whether it be with a community health team or at the hospital, all the way through to treatment and tailored after care.
We are one of the three main teaching campuses for the Royal Free and University College Medical School.
Our ICARE (Innovation, Compassion, Accountability, Respect and Excellence) Values not only help us shape what we do, but also how we do it and why. They are fundamental to the way we do business and care for our patients.