Outpatient Receptionist

An exciting opportunity has arisen to join the Outpatient Reception team at Morriston Hospital. We are looking for a reliable, enthusiastic individual who is organised, has excellent communication skills, has a friendly personality and is able to work under pressure while working as part of a very busy, friendly team.

The post holder will provide an administrative/ reception service which supports a smooth, efficient and effective Outpatient Department.

The post holder will work flexibly across the service to provide administrative support that includes the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patients' case notes as and when required.

The post holder may be expected to work at other sites to ensure appropriate service cover at all times and this may include cross site working/cross cover within the Health Board.

Main duties of the job

To provide a warm and welcoming Reception Service, maintain clinic room diaries, meeting and greeting all visitors to the department checking details patient details, checking case notes, recording attendance via Patient administration system (PAS).

To answer enquiries, receive and relay messages, both in person and on the telephone, from patients or staff.

Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised and arrange substitute appointments.

Retrieve, file and locate case notes for Clinics, ensuring 100% case note availability using the appropriate systems for tracking and requesting case notes.

Liaise with medical records team and other areas, in line with Health Board policy for missing case notes, following agreed escalation process. Creating new or temporary folders when procedures require.

To input and update WPAS, liaising as appropriate to ensure accurate recording of patient pathway events in line with clinical instruction and accuracy of demographic details in order to prevent data quality issues.

Arrange patient interpreters for appointments as requested.

Receive, sort and prioritise incoming mail, send out information to patients such as appointment letters, ensuring that Outgoing Mail is dispatched without delay.

Ensure that patient confidentiality is maintained.

Participate in monthly/weekly informal departmental meetings & take notes as requested.

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.