Outpatient Support Clerk

The Royal Wolverhampton NHS Trust are looking to appoint a proactive and enthusiastic Outpatient Support Clerk within the service. We are able to offer a full time opportunity to the right candidate who will provide effective administrative support to the Community Paediatric Outpatient Support Team at the Gem Centre

The job holder will be required to utilise effective time management skills to undertake a variety of duties associated with supporting the appointments team at the GEM Centre. The main duties of the role will involve being part of the appointments team, using professional skills dealing with all aspects of clinic appointment scheduling via waiting lists. Gem Centre reception cover will also be a required part of this role. Using time management skills, the job holder will also proactively utilise a range of IT systems., Duties will include dealing with referrals into the service, booking clinic appointments, administrative work associated with patient attendances, responding to patient enquries both face to face and telephone and covering for colleagues at times of absence. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.

The successful candidate will have a minimum of four GCSE's including English and Maths as well as having experience in a clerical post.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as"Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.