Outpatient Team Leader

The successful candidate will be expected to manage the day-to-day running of the Outpatient Department under the supervision of the Service Manager. Duties will include the safe and effective management of the clinic rooms within the department, line managing the established administration team, appraisal process, and lead on sickness management. This position will also require the successful candidate to support patients within the department navigate their journey through their Outpatient experience. The role will additionally involve liaising, and networking with multiple specialties within the hospital, initiating and scrutinising data, and providing support to the wider team with troubleshooting, and problem solving.

We are seeking a proactive, compassionate, and forward-thinking individual to join our expansive Outpatients Department, in the role of Team leader. Applicants will have a strong background within administration, with relevant knowledge of healthcare/NHS, undergraduate and/or post graduate education. You will need to be extremely customer focused, confident, organised, and an enthusiastic team player. The successful candidate will need to demonstrate lateral thinking, have an eye for detail, and an ability to successfully prioritise ever changing and evolving tasks within the department, in addition to managing, and thriving in a fast-paced patient facing environment.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.