Outpatients Administrator | University College London Hospitals NHS Foundation Trust

Reporting to the Outpatient Team Leader for the Private Consulting Rooms, the Private Patient Outpatient Administrator will be responsible for delivering the highest level of administrative service to both patients and clinical teams. The post holder will act as the first point of contact for patients during their outpatient appointments and will therefore ensure the highest standards of hospitality to all patients and visitors to the department. They will act as a positive ambassador for the service, promoting and marketing the private service to patients and other end users.

To be successful in this role, you will need to demonstrate you have significant experience in providing excellent customer service to patients within a professional, can-do attitude. You will have excellent communication and organisational skills with the ability to and liaise effectively within clinical and non-clinical teams across the trust toensure that the patients journey is seamless., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

This is an exciting opportunity to have direct impact on patient care for Private Patients.For the right person this is a role that is both demanding and challenging, but also highly rewarding, with the chance to develop your skills and career in a developing area of a high profile and successful NHS trust. This role is on a shift pattern shared among three team members which offers different starting and finishing times on a rota.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)



• National Hospital for Neurology and Neurosurgery



• Royal National ENT and Eastman Dental Hospitals



• University College Hospital Grafton Way Building



• Royal London Hospital for Integrated Medicine



• University College Hospital Macmillan Cancer Centre



• The Hospital for Tropical Diseases



• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

Come and bea part of the best NHS trust in England to work for, according to our staff
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  UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust
  
  
• In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.


UCLH top trust to work at in England - for the second yearrunning!University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.