Outpatients Booking Assistant

The St Helier Renal Outpatients Team are a friendly , experienced and approachable group who have good relations with both the patients and the consultants. We provide not only a reception service but also the health records to the clinical teams so they have all the relevant information available for the patients visits.
If you want to come to work on a reception which can be very rewarding when you get to know the regular patients, build good relations with the clinical staff , and you think have the right attributes please apply, and/or contact me today for more information and a visit!, To provide an efficient, effective and positive reception service; to greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner.
To answer telephones in accordance with departmental standards, ensuring that all telephones are answered and that all enquiries are dealt with in an efficient and courteous manner, to record any messages clearly and accurately delivered to them promptly.
To be responsible for the management of the medical records held in renal.
The role of the outpatient assistant is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trusts values at all times.

Working for our organisation
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.