Outpatients Officer

This post offers an opportunity for two individuals with administrative experience to join the Medical Records Department in the Princess of Wales Hospital.
The successful candidates will be part of the Outpatient Booking Team and will be responsible for providing a comprehensive Outpatient service for Outpatient Clinics, following appropriate systems, procedures, policies and processes.
The post holders will work independently to defined policies and procedures and will be required to book appointments adhering to RTT guidelines and provide reception duties., + Appoint patients using the appropriate Patient Administration System (PAS).
+ Manage Outpatient Waiting Lists adhering to RTT guidelines.
+ Answer telephone queries and, if unable to resolve the issue, pass on information to the relevant professionals in a timely manner.
+ Be expected to deal sympathetically and compassionately with patients.
+ Provide an Outpatient Reception Service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales's capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.
Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.
Cwm Taf Morgannwg is a Living Wage Employer.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form., Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
+ We listen, learn and improve
+ We treat everyone with respect
+ We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.