Outpatients Senior Administration Assistant - Band 3

Are you looking to progress your career as a Senior Administration Assistant looking for a new challenge in healthcare?

Are you organised, dedicated and passionate about supporting patient care?

If the answers are yes, join our team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust and make a real difference to the community!, Provide high-quality administrative support to the Outpatients Department, ensuring smooth day-to-day operations.

Coordinate appointments, booking both new and follow up appointments ensuring national and local targets are always adhered to.

Act as the first point of contact for patients both face to face and by telephone, offering excellent customer service.

Liaise effectively with GP's and other health care professionals both internally and externally.

GCSE's grade C and above in Maths and English or equivalent

Previous experience of working in a customer care environment or experience of working in an office environment.

Previous experience of using Microsoft Office including Excel and Outlook

Excellent communication and interpersonal skills.

Ability to work effectively within a large team or individually

Ability to prioritise and organise own workload

Ability to work effectively under pressure and meet tight deadlines

Outpatients are fully supportive of self-development within the team and would be happy to support development opportunities including

United Lincolnshire Hospitals NHS Trust (ULHT) is one of the largest hospital trusts in the country, providing high-quality healthcare services to the people of Lincolnshire and beyond.

We are committed to delivering outstanding care to over 700,000 residents across a large, rural area. Our dedicated team of over 8,500 staff across multiple sites provides a wide range of services, including emergency, elective, and specialist care, ensuring the best possible outcomes for our patients.

We believe in fostering a positive, inclusive working environment where every team member can thrive and make a meaningful impact on patients' lives.

Home to the iconic Lincoln Cathedral and Lincoln Castle, the city itself is steeped in history, offering cobbled streets, medieval architecture, and heritage sites. Whether you're looking for a thriving community, a rich cultural experience, or beautiful countryside, Lincoln has something for everyone. Lincolnshire boasts highly rated schools, universities, and a strong sense of community and with a lower cost of living compared to many larger UK cities, Lincoln offers great affordable housing options. Excellent transport links means there is easy access to major cities like Nottingham, Sheffield, and London via road and rail.

The NHS offers one of the most competitive benefits packages which includes a generous annual leave entitlement, a comprehensive pension scheme, exclusive NHS discounts, free health and wellbeing support services, just to name a few.