Overpayments Officer

Our Income and Collection team requires an experienced Overpayments Officer to assist in the collection of Housing Benefit Overpayments. The role demands an empathetic and holistic approach to debt recovery, taking into consideration customers vulnerabilities. Responsibilities include proactively pursuing debts through telephone or written communication, additionally, the officer must understand and comply with council Debt Policies and relevant legislation.

Our team of Income and Collection Advisors are dedicated to financial recovery and customer service. We pride ourselves on our collaborative approach to problem-solving and our commitment to achieving outstanding results for our organisation. With diverse expertise, our team brings together a range of backgrounds and experiences, allowing us to tackle challenges from multiple perspectives. We actively support each other to achieve our common goals in a fast-paced environment and are always ready to take on new challenges.
Integrity, respect, and ethical conduct are key in all our interactions. We also encourage innovative thinking to drive continuous improvement in our income recovery processes.

The ideal candidate should possess the following qualifications and skills: educated to GCSE level, including Maths and English, ideally with experience in using the NEC system (Northgate). They should possess a good knowledge of debt legislation concerning the collection of Housing Benefit Overpayments, and the ability to apply it. Previously worked as a Housing Benefit Officer / Overpayment Officer is desirable. The ideal candidate should be proficient in using Microsoft Office applications, including Excel and Word, and have excellent verbal and written communication skills. With strong attention to detail and accuracy, they should be able to work independently on assigned duties and demonstrate good negotiation skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Job Description & Person Specification
You will be joining a small, friendly, and established team and will be based at our main offices in Narborough which has out of town free parking. Our benefits package includes a leave entitlement of up to 29 days + bank holidays, hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes that provide both financial and money-saving discounts.
Employee Benefits

The role will require a basic Disclosure and Barring Service check (DBS) and all offers of employment will be made conditional upon receipt of a satisfactory DBS check.