Overseas Tour Organiser - French Specialist

We are looking to recruit an additional team member for our team that looks after our centres in France. You will work as part of a small team of Tour Organisers, organising tours to PGL properties in the North and South of France. We aim to provide an efficient, friendly and informative service to customers, many of whom have travelled with PGL for several years., You will take responsibility for a number of UK/overseas schools, French speaking agents and youth groups, being their main point of contact throughout the planning of their trip. The role includes arranging and booking itineraries, liaising with our centre teams, working closely with our transport team, collecting payments and assisting. You will be required to do this in both French and English, depending on the customer, as well as assisting other no-French speaking colleagues where required.

Our rebooking levels are high, thanks to our high level of customer service and attention to detail both, of which are key to this role. You will proactively seek repeat business from our existing customers as well as assisting the sales team and business development managers with new customers.,

• Able to write and speak a minimum of a conversational level of French
• Fantastic customer service and relationship building skills
• Enjoys working as part of a friendly and motivated team
• An excellent listener, able to understand and respond to our customers' requirements
• Able to prioritise workloads and multi-task in a busy environment
• Excellent communication skills, both verbal and written
• Previous experience in a customer facing role is ideal but not necessary as full training will be provided.
  
  Happy holidays - time to recharge and enjoy time away from the workplace. You'll also enjoy an extra day off on your birthday!
• Investing in your future - with sector leading family friendly policies and a contributory pension
• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
• Take care of mind, body and soul - your wellbeing is top priority, so we've created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cashback plan
• Smart saving, affordable borrowing - access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.