Overseas Visitors Administrator

The post holder will provide support to the Overseas Visitor Lead in their duties and will assist in the identification of overseas visitors who are liable for charge of NHS secondary care treatment. The post holder will liaise with patients, their representatives or carers to ascertain the patient's entitlement to free NHS secondary care treatment., The post holder will be responsible for overseas visitor income identification and collection. The main purpose of the post is the identification of NHS charge-liable and charge-exempt patients across the Trust. The post holder will ensure that all overseas patient activity is accurately recorded and costed, and the billing information provided to the Overseas Lead in a timely manner. The post holder is the designated person for interviewing overseas visitors to ascertain eligibility for NHS care and will act as an advisor for queries on overseas visitors across the Trust. The role will require a high degree of empathy in dealing with extremely sensitive issues, in particular explaining where funding is not available. There will often be language barriers. The post holder will be required to deputise for the Overseas Visitors Lead.,

• Assist the Overseas Lead in promoting awareness of statutory overseas obligations within the Trust in order to identify those not entitled to free NHS care.
• Collect key metrics to accurately assess the Trusts performance recovering payments from EU, EFTA & non-EU visitors & migrants. Assist with improving the efficiency of the system overall.
• Be able to adapt own working to take account of and be responsive to the needs of a changing service.
• Be able to explain clearly and confidently to patients their financial undertaking and collect payments as required.
• The ability to raise invoices; where appropriate collect payment in advance of treatment.
• Ensure the accuracy of billing details.
• Under the guidance of the Overseas Lead follow up unpaid accounts with debtors.
• Demonstrate own activities to new or less experienced employees.
• Competent with IT skills.
• Assist with business administration including data input.
• Assist with developing and providing access to patient / staff information leaflets & guides.
• Adhere to the Trusts governance frameworks.
• Contribute positively to the effectiveness, safety and efficiency of the teams within which they work.
Important information for applicants Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

The post holder will provide comprehensive administrative support and must have excellent communication and attention to detail skills. The post holder must be proficient in the use of Microsoft packages in order to enter accurate data into databases and produce patient correspondence.

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years. Our hard-working, talented and dedicated people work together towards a common goal - to always put our Patient First . In fact our mission is summed up by our 'where better never stops' motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.