Overseas Visitors Officer

The post holder is responsible for delivering a customer focused overseas patients department across the Trust and also a service for NHS chargeable patient processes at Ealing Hospital and Central Middlesex Hospital. They will be expected to interview, assess and identify whether an overseas' patient claim for free NHS treatment is valid based on the latest guidance, and comprehensively manage the case and support finance colleagues to ensure where appropriate funds are recovered in a timely manner either from the patient, insurance company or via a reciprocal agreement. The role will require a high degree of empathy in dealing with extremely sensitive issues, in particular explaining where funding is not available to non-emergency procedures. There will often be language barriers., Responsible for entering all new referrals patient's details on a spreadsheet and to ensure that all overseas patients receive a letter/telephone call with the intention of establishing their entitlement to free NHS care prior to attending hospital. - Interview, assess and identify overseas visitors on behalf of the Trust in order to substantiate the validity of a patients claim for entitlement to free NHS treatment by following the DoH guidelines. - Record all activity in line with departmental procedures, including maintaining excellent records of overseas patients interview conversation/copy documents and maintain a file for future reference and to support debt recovery. - Advise patients who are not eligible for payment options in a sensitive manner; including where the Trust is able to provide emergency care only - this will involve being aware of their personal and medical history. - Quote/collect prices for the procedure and submit funds/invoices to the accounts receivable team to be raised in a timely manner, along with all other necessary paperwork. This will involve taking payments or directing them to the cashiers office., We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment. Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted. Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview. Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates. As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: + Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK + St Mark's Hospital: an internationally renowned specialist centre for bowel disease + Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice + Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Find out more about our Trust and why you should join us#WeAreLNWH Find out more about Our HEART values Find out more about our Trust Staff Benefits Our vision at London North West University Healthcare NHS Trust is to put "Quality at our HEART". Find out more about our ambitious strategy We are clear that our vision can only be achieved by our staff, who are our most valuable asset. Our vision is driven by our HEART values and behaviours which were developed together with our staff., London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.