Overseas Visitors and Private Patients Assistant

The post holder will provide support in the effective management of overseas and/or private patients who attend the Trust. They will require knowledge on local and national guidance which changes year on year, and provide support to staff caring for this group of patients., a.
+ To deal with overseas/ private patient queries in respect of the process for treatment in a courteous and professional manner
+ To review private patient referrals that come into the department, and to send to the relevant consultant for clinical prioritisation
+ To assist in booking private patient appointments/ rooms
+ To assist in sending out admission and appointment letters to parents/carers with relevant instructions
+ To raise invoices in respect of treatment and ensure debt is recovered
+ To maintain patient files including copies of documents, approval forms from insurance companies etc.
+ To collate data/ produce reports and liaise with different stakeholders such as Government departments, medical insurance companies and GPs (depending on individual cases).

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.